FAQs

Frequently Asked Questions

Get Answers to Frequently Asked Questions below.

Will I receive the same product that I see in the picture?

We do our best to print the same designs displayed on the site. Note, the color you see on your device monitor may differ slightly due to the resolution and other technical specs, however it will be the name of the color as mentioned. 

Can I have my order delivered to my work station address?

We can deliver to your place of employment. However, you need to make sure that someone will be there to take receipt of the goods as the courier will only deliver to the place, not the person.

How can I return an item?

Contact us before your ship a return, we will provide you with an address and the return label to send items back.

Will you restock items indicated as “out of stock?”

Yes, out of stock items will be restocked unless otherwise stated or clearance. 

Do I need to create an account to shop with you?

Yes you do. This allows you to order easily without having to fill in your details every time you shop with us. Other benefits includes regular newsletters, and exclusive discount/promos and special offers

What payment methods do you accept

We accept all major credit cards; Visa, Mastercard, American Express and Discover.

We also accept Paypal, Google Pay, and ApplePay.

Do you offer free shipping?

On a promotional basis. Right now we offer free shipping for orders over $99

Will I be charged a sales tax?

Sales tax is charged and collected on purchases where we are legally required to do so. Sales tax is calculated based on the state to which your order is shipped and will be displayed at checkout prior to completing your order transaction.

How do discount codes work?

Discount codes must be applied during checkout. You will have the option to input your discount code during the check-out process. Discount codes do expire, so they must be used prior to their expiration. Where indicated, certain merchandise may not be eligible for a discount. Discount codes may have their own terms and conditions and, in some cases, may not be applied to certain merchandise or combined with other offers. In many cases, a discount code may only be used once per customer.

What is Shop Goods for Good?
Shop Goods for Good is a dedicated Impact Space (theimpactspace.org) shop, where every purchase supports our mission to educate, empower, and uplift youth out of poverty. We offer a range of eco-friendly and sustainable products, from apparel to home goods, designed with both style and functionality in mind.
How do the proceeds from my purchase help the community?
100% of all proceeds from your purchases are directed towards our various initiatives such as the EmpowerED program, Impact My Community projects, and the RAYSE initiative. These funds help provide essential education, training, and sustainable solutions to underprivileged youth, helping them to build better futures.
Are your products eco-friendly?
Yes, our commitment to sustainability is reflected in our product choices. We use organic and recycled materials for our products, from organic cotton tees to recycled polyester tote bags and eco-friendly personal care items. Each product is designed to have a minimal environmental impact.
Can I donate to your cause without making a purchase?
Absolutely! We welcome direct donations, which can be made through our website. All donations go directly to supporting our educational programs and sustainability initiatives. Visit our donation page for more information. https://theimpactspace.org/donate
What is your return policy?

As we create each item custom for you when you order, our return policy aligns with the nature of on-demand production. Here's what you can expect:

  • Damaged or Defective Items: If your order arrives damaged, defective, or misprinted, please contact us immediately. We will provide a replacement or refund for any such issues reported within 30 days of the product delivery date.
  • Size Exchanges or Buyer’s Remorse: Due to the nature of on-demand printing, we cannot accept returns or exchanges for buyer’s remorse or size exchanges. We provide detailed size charts on our product pages to help you make the right choice.
  • How to Initiate a Return: If you need to return an item due to a fault on our part, please reach out to our customer service with your order number and details of the issue. We will guide you through the process of sending the item back.
Do you have a physical store?
No, we are an online e-commerce platform only.
Can I purchase items from your store to resell?

The Impact Space Store is not a wholesale store and we reserve the right to place limits on the number of items being sold to any one individual or in one related transaction.  Connect with us to join our affiliate program and get paid for referrals. 

Do you offer international shipping?

No, we ship to US Addresses only at this time. 

Order Related Questions

Where is my order?

We do shipping Monday through Saturday, excluding holidays. Orders placed on regular operating days will ship within 7 business days after ordering. After the order is fulfilled, the shipping selection made at the time of checkout begins. You will receive another email with tracking information for your order at that time.
PS. Just go to 'My Orders' and make your selection.

How does shipping work?

Shipments are made via USPS, UPS, FEDEX,  DHL, and will arrive according to the selection made at checkout. We'll email you a link to your tracking information once your parcel has been shipped from our warehouse - If your order has been shipped with a trackable service. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the carrier tracking page.

Once your order has been dispatched, If there are any delays or concerns with your package once posted, Faithflows is not liable as we have no control once it is with the postal service.

What is your refund policy?

Our products are print on-demand, as such we don't accept returns unless there is a problem with the actual merchandise or print. In that case we offer an exchange within 14 days of purchase. Find our refund policy here

When can I expect my merchandise to arrive?

Expect your merchandise within 7 days after ordering or based on your selected shipping option.  Your orders are printed on-demand, so expect a 2 day print turnaround. We ship Monday through Saturday, excluding holidays. Orders placed on regular operating days will ship within 7 business days after ordering.

Where can I find my sales receipt?

There are 3 ways to access your receipt, one on our site.

  1. Visit Your Account page to see past orders and print order receipts.
  2. Check your email, receipts are sent via email upon order completion.
  3. Additionally, the shipment will include a fulfillment receipt with order details. 
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Shop Impact: 100% of the Proceeds Supports Youth Education and Poverty Eradication | Free Shipping for Orders Over $99
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